Jacob Potterf
Support Operations Manager, Driving operational excellence at the intersection of software, customer experience, and product leadership.
About Me
As an Operations Manager I help create innovative solutions that solve
real-world problems for internal stakeholders and clients. I specialize in Support and CX Operations and project management.
Currently I’m at Brandwatch helping to build the market leading social analytics platform.
I spend my time working with engineering teams and with enterprise clients to define strategic
vision and product roadmap. I manage all support processes and operations for an international team of product experts.
I've worked at startups, established companies, and multiple government agencies
where I use a data first approach to solve issues, help others, and build great products!
For a full resume please reach out.
- Passionate about: Leadership, Customer Success and Engagement, Web Development, Project Management, Creating Digital Transformations
- Experienced in: Team leadership, Support and CX Operations, Javascript, React, C#/.net, C++, Python
Contact Me.
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